Valoris Center – Excellence in Business Process Outsourcing

"Hello, I am Cezara Ciobotaru, Training & Quality Manager at Valoris Center, and I have been part of the team for approximately 8 years! We are one of the most well-known outsourcing companies in Romania, with almost two decades of experience in delivering Business Process Outsourcing (BPO) services.

Through our multilingual contact center, we manage customer interactions across multiple channels in over 13 different languages. Additionally, through Valoris HR Solutions, we provide recruitment, personnel administration, and payroll services, helping our partners optimize their processes and attract top talent."

The Impact of the eLearning Platform on Our Training Process

"The implementation of a microlearning-based eLearning platform has brought significant benefits to Valoris Center:
✔️ Efficient learning – Short, well-structured modules that allow employees to quickly absorb essential information.
✔️ Flexibility and accessibility – Each employee can schedule their learning according to their work routine, increasing completion rates and engagement with training.
✔️ Personalized learning journeys – Content tailored to the specific needs of each role, ensuring relevant and results-driven training.
✔️ Improved performance – By optimizing the learning process, our team achieves greater efficiency, and employees apply knowledge more effectively in their daily activities.
✔️ Monitoring and adaptability – The platform provides detailed analytics, helping us identify areas where additional support is needed and allowing us to adjust training programs for better outcomes.

In a dynamic BPO environment, where processes change rapidly, microlearning enables fast content updates, ensuring that all employees have access to the latest information and best practices."

Accessed Courses and Implemented Training Solutions

"We have benefited from Ascendia’s extensive eJourneys course catalog, specifically designed for our industry. These courses have been essential in enhancing soft skills and improving our teams' interpersonal and professional competencies.

Alongside these courses, our internal training team has developed custom training programs to address the specific needs of each partner. This tailored approach has helped us optimize operational performance and improve our customer experience."

Valoris – Ascendia Collaboration on eLearning

"Ascendia has provided outstanding support in the development and implementation of our digital training programs. Through interactive courses and an intuitive platform, we have been able to offer the Valoris team a modern, flexible, and efficient learning environment.

We have benefited from:
✔️ Continuous support and responsiveness – All our requests have been addressed promptly.
✔️ Professionalism and innovation – The solutions provided are tailored to the BPO industry's needs, strengthening our competitiveness.
✔️ Long-term collaboration – The BPO industry is highly dynamic, requiring continuous training. The microlearning approach offered by Ascendia helps us keep our team well-prepared for rapid industry changes."

"Ascendia is our strategic partner in digital training"

"Our experience with Ascendia has been and continues to be excellent. We have found a team of dedicated professionals, open to innovation, and always ready to provide efficient and customized solutions.

We are delighted to have a trusted partner who actively contributes to the professional development of the Valoris team. We look forward to the future and to new successful digital training projects!"