Microlearning courses eJourneys

Courses created by Ascendia, in partnership with Trend Consult, on topics specific to the Romanian business environment.

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Conflict management

The theme "Conflict management" proposes six key topics designed to help you discover concrete behaviours for constructive conflict management, more or less visible.

6 modules

Heated arguments, disagreements with colleagues, angry customer reactions, a strained relationship with the boss... how about an upgrade in the area of conflict management?

The "Conflict management" theme proposes six key topics designed to help you discover concrete behaviours for constructive conflict management, more or less visible.

You will be invited to look at both the rational and emotional components of a conflict, the immediate and long-term outcomes, and the relationship between the parties involved.

Module 1. Types of conflict
Module 2. Approaching Conflict
Module 3. Deflecting one's own reaction
Module 4. Empathy
Module 5. Aligning perspectives
Module 6. Working towards a solution

Conflict management 6 modules